Not satisfied? Get your money back!

If you’re not satisfied, you can return your order within 14 days after receipt.
Please indicate the reason of return atthe enclosed return form. Pack theproductwell and addthe return form.Cut thestripaddress from the return formand attach it tothe package.

Notice that you as a customer are responsible for the return costs, customs clearance and taxes. Returns are your own risk. We can’t take responsibility for packages shipped to our company address. Wrap therefore the article properly so it won’t be damaged and send it insured if the value of the package is substantial.
Upon receiving the return we will confirm within 3 working days by email. We take care of the credit of the purchase price.

Return address

Dutch customers:

t.n.v. F.M. Ketelaar

Postbus 142

7040 AC ’s-Heerenberg


All other customers:

F.M. Ketelaar

Drosselweg 2

46446 Emmerich


European business buyers except Germany are exempt from VAT.